MYSKN

We process all orders three times a week. Standard UK shipping typically takes 2 to 4 working days. You will receive tracking details via email as soon as your parcel is dispatched.

No returns accepted.

 

1. Who we are

MYSKN

We are a skincare brand who have meticulously crafted our products by our bio lab technicians and currently selling the MYSKN Magic Cleanser and MYSKN Collagen Night Mask.

Our statement: Skincare has no gender — our products are made for every person, no matter how you identify.

For data‑protection purposes we are the data controller.

If you have privacy questions, email us at:info@myskn.co.uk

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2. What personal data we collect

We only collect information you give us or that we need to process your order:

• Name, billing and delivery address
• Email address
• Phone number
• Payment details (we do not store your full card numbers; payments are handled by our secure payment provider)
• Messages you send us via email, website forms or social‑media inboxes
• Website activity: cookies, pages visited, device type and IP address, if you agree to our cookie notice
• Optional data: if you choose to tell us about your skin type, allergies or preferences when contacting us

We do not ask for special categories of personal data (such as medical information) unless you voluntarily share it with us.

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3. Why we use your data

We use your personal information only for these purposes:

✅ To take, process and deliver your orders

✅ To answer your questions, give product advice and handle returns or complaints

✅ To send order updates (these are service messages, not marketing emails)

✅ If you opt‑in separately: to send our newsletter, new‑product news and offers

✅ To keep our website secure and improve our service

✅ To follow our legal and tax obligations

We will never use your data for anything else without your clear permission.

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4. Who we share your data with

We only pass information to trusted third parties who need it:

• Payment service providers
• Delivery / courier companies
• Website and IT hosts
• Our manufacturing partners (only the minimum details needed to fulfil orders; they cannot use your data for their own marketing)
• Regulators or authorities — only when the law requires us to do so

We do not sell, rent or trade your personal data to anyone.

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5. Marketing communications

We will only send you marketing emails or texts if you tick the opt‑in box or say “yes” explicitly.

You can unsubscribe at any time using the link at the bottom of every marketing message, or by emailing info@myskn.co.uk.

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6. Cookies

Our website uses cookies. When you first visit, you will see our cookie banner. You can choose to accept non‑essential cookies or refuse them. Necessary cookies always run so the site works properly. You can also change your cookie settings in your web browser.

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7. Your rights under UK GDPR

You have the right to:

• Ask for a copy of the personal data we hold about you
• Ask us to correct any information that is wrong
• Ask us to erase your personal data (“right to be forgotten”, where the law allows)
• Ask us to stop or limit how we use your data
• Object to marketing emails
• Take your data to another service provider (data portability)
• If you are unhappy with our response, you may also contact the UK Information Commissioner’s Office (ICO) – www.ico.org.uk

To make a request, email us at hello@myskn.co.uk. We will reply within one month.

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8. How long we keep your data

• Order and payment records: kept for 7 years to meet UK tax rules
• Marketing contact details: kept until you unsubscribe
• General enquiries: kept for 3 years after our last message, then securely deleted

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9. Data security

We use password protection, secure encrypted connections and limited staff access to help keep your personal information safe. No online system can be completely risk‑free, but we take reasonable steps to protect your data.

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10. Children

Our website and products are not intended for people under 13 years old. We do not knowingly collect personal data from children. If you think we have information about someone under 16, please tell us straight away so we can delete it.

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11. Changes to this policy

If we update this privacy policy, we will put the new version on our website with a new “last updated” date. We recommend checking it from time to time.

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12. Contact us

Email:info@myskn.co.uk

MYSKN
Bristol, United Kingdom